Refund Policy

Last updated: May 15, 2024

Introduction

At HALIFAX, we want you to be completely satisfied with our online ads automation platform. This Refund Policy outlines the circumstances under which refunds may be issued for our services. By subscribing to and using our Service, you agree to the terms of this Refund Policy.

Free Trial Period

HALIFAX offers a 14-day free trial for new users to evaluate our Service. During this trial period:

  • No payment is required to start the trial
  • You can cancel at any time during the trial period without being charged
  • If you do not cancel before the end of the trial period, you will be automatically charged for the subscription plan you selected

We recommend using the trial period to thoroughly test our Service and ensure it meets your business needs before proceeding with a paid subscription.

Eligibility for Refunds

Refunds Within 14 Days of Initial Purchase

If you are dissatisfied with our Service within the first 14 days after your initial purchase (following the free trial period), you may be eligible for a full refund under the following conditions:

  • You contact our customer support team within 14 days of the initial charge
  • You provide specific feedback about why the Service did not meet your expectations
  • You have made a reasonable attempt to use the Service and work with our support team to resolve any issues

Technical Issues

If you experience significant technical issues with our Service that:

  • Substantially impair your ability to use the core features of the Service
  • Cannot be resolved by our technical support team within a reasonable timeframe
  • Are confirmed by our technical team to be issues on our end (not due to your systems or configuration)

You may be eligible for a partial or full refund for the affected billing period, depending on the duration and severity of the issues.

Duplicate or Erroneous Charges

If you have been charged multiple times for the same subscription period or have been charged at an incorrect rate, we will refund the duplicate or excess amount promptly upon verification.

Non-Refundable Circumstances

Refunds will not generally be issued in the following situations:

  • After the 14-day refund period following initial purchase has expired
  • For partial months or unused portions of your subscription after the refund eligibility period
  • If the reason for dissatisfaction is due to changes in your business requirements or strategy
  • If you have violated our Terms & Conditions, including using the Service for prohibited purposes
  • For additional services, customizations, or consultations that have already been delivered
  • If you have received a discount or promotion on your subscription

Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

  • Cancellation: You can cancel your subscription at any time through your account dashboard or by contacting customer support. Cancellation prevents future charges but does not result in a refund of amounts already paid.
  • Refund: A refund is the return of funds already paid, which is subject to the eligibility criteria outlined in this policy.

If you wish to discontinue the Service, we recommend cancelling your subscription before your next billing date to avoid additional charges.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at support@halifax-ads.com or call +44 537 490 9087
  2. Provide your account information, including the email address associated with your account
  3. Explain the reason for your refund request in detail
  4. Include any relevant information or documentation supporting your request

Our customer support team will review your request and respond within 2 business days. If your refund is approved, please allow 5-10 business days for the refund to be processed to your original payment method.

Promotional Credits and Discounts

If you received promotional credits or discounts on your subscription:

  • Promotional credits have no cash value and cannot be refunded
  • If a partial refund is issued for a subscription that included discounts, the refund will be calculated based on the actual amount paid after discounts
  • If a full refund is issued, any promotional credits or discounts used may not be reinstated for future use

Enterprise and Custom Plans

For enterprise customers or those with custom subscription plans, refund terms may be governed by your specific service agreement with HALIFAX. Please refer to your service agreement or contact your account manager for details about refund eligibility for your custom plan.

Payment Processing Fees

In some cases, payment processing fees incurred by HALIFAX for the original transaction may be deducted from refund amounts. This typically applies to transactions processed through certain payment methods or for international transactions.

Currency and Exchange Rates

Refunds are processed in the same currency as the original payment. If your original payment was made in a currency different from your local currency, the refund amount you receive may differ due to exchange rate fluctuations and fees charged by your payment provider or bank.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make material changes, we will provide notice through the Service or by other means to give you the opportunity to review the changes before they become effective.

Your continued use of the Service after we publish or send a notice about our changes to this Refund Policy means that you are consenting to the updated policy.

Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union or United Kingdom, you have certain rights under consumer protection laws, including the right to withdraw from a contract within 14 days without giving any reason (the "cooling-off period"). However, by agreeing to our Terms & Conditions and using our Service, you acknowledge that you lose your right of withdrawal once the Service has been fully performed or digital content has been delivered, which typically begins immediately upon access to our platform.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

HALIFAX

90 Reynolds Fall Clarkeview

PL28 8QJ, United Kingdom

Email: support@halifax-ads.com

Phone: +44 537 490 9087